FAQ

Welcome to the FAQ! I hope you can find what you're looking for here. If you still need assistance, please don't hesitate to send an e-mail to 2inchgiraffe@gmail.com.

  • How much does shipping cost to __?

The 2inchgiraffe storefront will calculate your shipping costs automatically. If you are wondering about an upcoming item, please refer to the USPS postage rates webpage. We ship using domestic & International First-Class and Priority Mail services. If you require a different shipping method, please contact me directly.

  • Can plush dolls be purchased alongside other items in the store?

Unfortunately, plush cannot be combined with other items on the storefront. Any orders that combine plush and other items will be cancelled and refunded. This is to ensure that all items purchased make it to their destinations without being overlooked. 

  • What is the difference between PREORDER and BACKORDER?

An item marked as backorder is currently awaiting restock that has already been purchased. An item marked preorder will be purchased after the preorder period has ended. Preorder items typically have a longer wait time. 

  • What happens to my in-stock items if I purchase a preorder item with them?

If a preorder item is included in an order, the full order will ship when the preorder item becomes available.

  • I see lots of people getting their orders but mine hasn't shown up yet!

When your order ships, you will receive an email with the tracking information. Please make sure to use the correct email at checkout! Due to the ongoing global pandemic, please allow extra time for delivery as well.

  • I seem to have gotten the wrong item in my order / my order was marked as delivered but I don't have it!

Oh no! These things do happen, as 2inchgiraffe is a very small operation and frequently has only one or two people packaging orders at a time. Please contact me directly and I'll do my best to sort out any issues to the best of my abilities!

  • Will you be doing another run of ___ plush?

Because of the nature of toy production, all plush should be assumed single run only. Each run will also include a small amount of EXTRAS, which include both A and B grade dolls. These will be available after plush preorders have all been sent out and delivered to their homes. Extras will be given a weeks notice on Twitter & Instagram before becoming available.

  • Why hasn't my order shipped yet?

Please make sure to check the status of your items before ordering! Preorder and backorder items will require additional time before they are ready to ship. In-stock orders should ship twice a week, on Mondays and Fridays. Due to COVID-19, I am limiting post office visits & large shipment pickups to 1-2 times a week only. If you need an item by a specific date, please let me know in your order comments. However, please understand that due to manufacturing and shipping delays, meeting strict delivery requirements may not always be possible.

When sending an e-mail, please make sure to include your order number!